Roofing Warranties, Policies & Workmanship Standards
When you hire a roofing contractor, you deserve to know what to expect before work begins. Lange Roofing follows clear standards for workmanship, communication, pricing, cleanup, and customer support across every roofing project.
These policies apply to roof repairs, roof replacements, storm damage work, insurance-related projects, and attic insulation services.
Our goal is simple: provide honest guidance, complete the work correctly, and communicate clearly throughout the process.
Our Workmanship Standards
Lange Roofing holds each project to internal workmanship standards, not just what is visible from the ground. Roofing work is reviewed with care, and concerns are addressed directly when they are found.
Our team focuses on:
- Proper installation practices
- Clear scope of work before the project begins
- Property protection during the job
- Cleanup after completion
- Communication if changes or delays occur
- Final review before the job is considered complete
We do not believe in cutting corners to finish faster. A roofing project should be completed with care, consistency, and accountability.
WRITTEN ESTIMATES AND SCOPE CLARITY
All estimates are provided in writing after a field inspection. This helps ensure pricing is based on the actual roof, not assumptions. Before work begins, customers are given information about the project scope, materials, timeline, and expected process. If additional issues are discovered during the job, those issues are documented and explained before additional work is completed. Common examples may include rotted decking, ventilation concerns, flashing issues, or damage that was not visible before tear-off. No work outside the agreed scope is completed without customer authorization.
ROOF REPAIR WARRANTy
Roof repairs include a 5-year workmanship warranty.
This warranty applies to installation-related issues connected to the specific repair performed by Lange Roofing.
Covered:
- Workmanship issues related to the completed repair
- Installation concerns tied to the repaired area
Not covered:
- New storm damage
- Damage caused by lack of maintenance
- Issues in unrelated roof sections
- Damage caused by outside factors after the repair
If a concern comes up, customers should contact the office with the property address and a description of the issue.
ROOF REPlacement warranty
Full roof replacement workmanship warranties vary by shingle type.
Workmanship Warranty by Shingle Type
| Shingle Type | Workmanship Warranty |
|---|---|
| 3-tab shingles | 5 years |
| Dimensional shingles | 10 years |
Manufacturer warranties may apply separately based on the roofing products used. Workmanship warranty coverage is limited to the installation performed by Lange Roofing.
How to File a Warranty Claim
If you believe there is a warranty-related concern, contact Lange Roofing directly.
Warranty claim process:
- Contact the office
- Provide the property address
- Describe the issue
- An inspection is scheduled
- If the issue is covered, the repair is completed at no cost
Our goal is to review concerns fairly, communicate clearly, and resolve covered issues as quickly as possible.
Pricing and Estimate Ethics
Lange Roofing provides free written estimates based on roof inspections and actual job requirements.
Pricing is based on the project itself, not pressure, commission-driven sales tactics, or assumptions about what insurance may cover.
Customers can expect:
- Free estimates
- Written project pricing
- Clear explanation of known costs
- No hidden fees for known scope items
- Approval before additional work is completed
Roofing projects can uncover issues once old materials are removed. If that happens, the issue is documented, explained, and reviewed with the homeowner before moving forward.
Customer Communication Standards
Clear communication is part of the job.
Lange Roofing typically responds the same day or within 24 hours. Communication may happen by phone, text, or email depending on the situation and customer preference.
Customers can expect updates:
- After the initial inquiry
- During estimate preparation
- Before work begins
- If the schedule changes
- During project completion
- If questions or concerns arise
If weather causes a delay, the customer is contacted with an updated timeline instead of being left without information.
Jobsite Protection and Cleanup
Roofing work can be messy, but the property should be treated with care.
Lange Roofing uses jobsite protection and cleanup practices to help protect vehicles, landscaping, gutters, driveways, and outdoor spaces.
Cleanup may include:
- Tarps and protection systems
- Collection of tear-off materials
- Proper disposal of shingles and debris
- Magnetic sweepers to help collect nails
- Final cleanup review before completion
Our goal is to leave the property clean, safe, and ready for the homeowner to enjoy.
Accessibility and Customer Support
Lange Roofing is committed to making communication as clear and accessible as possible. Customers receive information in plain language, with multiple ways to contact the team.
Support may include:
- Phone, text, and email communication
- Flexible scheduling when possible
- Plain-language explanations
- Help understanding insurance documentation
- Guidance before, during, and after the project
A customer should never feel like they need to understand roofing terms to make a good decision.
How to File a Concern
If a customer has a concern, Lange Roofing asks that they contact the office directly.
Concern review process:
- Contact Lange Roofing by phone or email
- Provide the job address and concern
- The issue is reviewed internally
- Follow-up or inspection is scheduled if needed
- A resolution plan is provided
Concerns are reviewed directly. The goal is resolution, not deflection.
Roofing Warranty and Policy FAQs
No. Texas does not require roofing contractors to hold a state roofing license. Lange Roofing operates as an insured and bonded roofing contractor.
Yes. Lange Roofing carries general liability insurance and can provide verification upon request.
Yes. Estimates are provided in writing after a field inspection.
Roof repairs include a 5-year workmanship warranty for installation-related issues tied to the repair performed.
Full roof replacements include a 5-year workmanship warranty for 3-tab shingles and a 10-year workmanship warranty for dimensional shingles.
Additional damage is documented, explained to the homeowner, and approved before extra work is completed.
No. Lange Roofing gives customers time to review estimates, ask questions, and make decisions without pressure.
Contact the Lange Roofing office with your address and a description of the issue. An inspection will be scheduled to determine whether the concern is covered.